Shipping & Delivery Policy

Hudson & Co. Vancouver

At Hudson & Co. Vancouver, we are committed to delivering your order efficiently and securely. Below you will find detailed information regarding our processing times, shipping procedures, and delivery conditions.

For any shipping-related inquiries, please contact:
info@hudsoncovancouver.com

1. Order Processing Time

All orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 24–48 hours for tracking updates to become active.

Orders placed during weekends or holidays will be processed on the next business day.

2. Estimated Delivery Time

The average shipping time is 3–7 business days, depending on your location.

Please note:

  • Delivery times are estimates and not guarantees.

  • Delays may occur during peak seasons, promotional periods, or due to customs clearance procedures.

  • External factors beyond our control (such as carrier disruptions or weather conditions) may impact delivery times.

Hudson & Co. Vancouver is not responsible for delays caused by third-party shipping providers.

3. Shipping Method & Origin

To offer a curated international collection, orders may be shipped directly from our international fulfillment partner.

As a result:

  • Shipments may originate from outside your country of residence.

  • Customs duties, import taxes, or clearance fees may apply depending on local regulations.

  • Any such charges are the responsibility of the customer.

We recommend reviewing your country’s import policies before placing an order.

4. Shipping Costs

Shipping costs are calculated at checkout and are based on:

  • Destination country

  • Package weight

  • Selected shipping method

All applicable shipping fees will be clearly displayed before payment confirmation.

5. Delivery Responsibility

Once a package has been marked as delivered by the carrier to the address provided at checkout, responsibility transfers to the customer.

Please ensure:

  • Your shipping address is entered correctly at checkout.

  • Any address errors are reported within 24 hours of placing your order.

Hudson & Co. Vancouver is not liable for:

  • Incorrect addresses provided by customers

  • Lost or stolen packages after confirmed delivery

  • Delays caused by customs authorities

6. Failed Deliveries & Unclaimed Packages

If a package is returned due to:

  • Incorrect address

  • Failure to collect

  • Refusal to pay customs charges

Additional shipping costs may apply for reshipment.

7. Contact Information

For all shipping inquiries, please contact:

Hudson & Co. Vancouver
Email: info@hudsoncovancouver.com

Business Hours:
MON / FRI: 09:00 AM – 06:00 PM EDT
SAT / SUN: 10:00 AM – 03:00 PM EDT